A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Primary elements of TQM
Benefits of TQM
Implementing TQM
History and evolution of TQM
Deming’s 14 Points for TQM
TQM resources